About Jieldé

Where are your lamps made?

All our lamps are handmade in France, in our workshops in Saint-Priest, just outside Lyon. Each lamp is handcrafted by our teams.

What collections do you have?

Our main collections are:


• Loft: our iconic, most versatile collection
• Signal: reinforced industrial version
• Aicler: elegant and contemporary design
• Lak: clean lines
• Augustin: modern pendant lights
• Beaumont: refined style
• Dante: recent creation with a bold design

Choosing Your Lamp

How do I choose the right model for my space?

Our lamps are categorized by style (wall light, table lamp, floor lamp, clamp light, pendant light) and by room (office, living room, bedroom, dining room, kitchen). Browse these categories on our website to find the model best suited to your needs.

What is the difference between a 2, 4, or 6-arm lamp?

The number of arms determines the range and flexibility of your lamp's movement. The more arms there are, the more precisely you can aim and move the light beam over a large area.

Order and Lead Times

What are the manufacturing and delivery times?

Our products are made to order within 5 weeks, plus delivery times:
• Metropolitan France: 3 to 5 business days (Colissimo or DB Schenker)
• European Union: 3 to 7 business days
• International: 2 to 3 weeks (DB Schenker or DHL)

Why 5 weeks to manufacture?

Each lamp is handcrafted in our French workshops to order, ensuring artisanal quality and customization according to your choice of colors and finishes.

Can I pick up my order directly?

Yes, we offer a Click & Collect service at our address:
Parc Origami, 220 Rue Ferdinand Perrier
69800 Saint-Priest (after 5 weeks of manufacturing).

How can I pay for my order?

We accept bank cards (Visa, Mastercard), bank transfer, Apple Pay, Google Pay, Bancontact, PayPal and Klarna. Payment is made in full at the time of order.

Do you deliver internationally?

We ship worldwide (excluding USA). For deliveries outside the European Union and French Overseas Departments and Territories, customs duties or local taxes may apply and remain your responsibility.

Do prices include VAT?

Yes, all our prices are shown in euros including tax (VAT + eco-participation included), excluding shipping costs for EU countries.
For non-EU countries, prices are displayed excluding tax, customs duties, and shipping costs.

Customization

Can I customize my lamp?

Yes, we offer 55 colors and finishes available directly on the website. You can also choose a custom color in RAL or Pantone of your choice (option indicated at the bottom of the color list on each product page). Different mounting options are also available (wall-mounted, clamp, freestanding, etc.).

How to order a custom RAL or Pantone color?

On each product page, scroll down to the bottom of the color list. You will find the customization option there. Select it and enter the exact RAL or Pantone reference of your choice when placing your order.

Do you offer a sample kit?

Yes, we offer a metallic sample kit to help you choose the color and finish that best suits your needs before ordering. The cost of the kit will be refunded when you purchase your lamp, using the promotional code indicated on the color chart card.

Light sources

Which light bulbs should I use with my Jieldé lamp?

We recommend LED bulbs for their efficiency and lifespan. Here are our recommendations by room:


In the office
• Signal range → E14, 600 to 800 lumens, 2700K
• Loft range → E27, 900 to 1500 lumens, 2700K


In the living room
• Signal and Aicler ranges → E14, 600 to 800 lumens, 2700K
• Loft range → E27, 900 to 1500 lumens, 2700K


In the bedroom
• Signal and Aicler wall lights → E14, 600 to 800 lumens, 2700K (ambiance) or 4000K (reading/work)
• Loft wall lights → E27, 900 to 1500 lumens, 2700K (ambiance) or 4000K (reading/work)
• Suspension lights sizes M, L and XL → E27, 900 to 1500 lumens, 2700K.
A selection of compatible bulbs is also available directly on our website.

Are Jieldé lamps compatible with a dimmer switch?

Yes, provided you use dimmable LED bulbs and a dimmer switch. Check your bulb's specifications before purchasing.

Maintenance and Spare Parts

How do I maintain my Jieldé lamp?

Regularly dust with a soft, dry cloth to preserve the finish's luster. If necessary, tighten the joints with a 7 mm wrench (Signal, Aicler, Augustin) or 10 mm wrench (Loft, Dante) to maintain good stability.

The joints of my lamp have become loose, what should I do?

This is normal after intensive use. Simply tighten the joint screws with a 7 or 10 mm box-end wrench, depending on your model. This can be done regularly to maintain optimal tension.

Do you offer spare parts?

Yes, we offer spare parts to extend the life of your lamp. Please refer to our Accessories section on the website or contact us at jielde@jielde.com.

Can I have an old Jieldé lamp repaired or refurbished?

Yes, we offer a renovation service to restore your old lamp. Please send your request with photos to jielde@jielde.com to receive a personalized quote.
Please note that lamps over 20 years old no longer have exactly the same components, and we may not always be able to offer a repair.

Warranty and Returns

What is the warranty period?

In accordance with the legal guarantee of conformity, you have a 2-year warranty from the date of delivery of your lamp against any manufacturing defects.

Can I return my order?

Yes, you have a legal right of withdrawal of 14 days from the date of receipt. The product must be returned complete, in its original packaging, and in perfect condition. Return shipping costs are at your expense. Only the price of the product will be refunded, not the initial shipping costs.

How do I exercise my right of withdrawal?

Please contact us in writing (email to jielde@jielde.com) within 14 days of receipt. Return the product within 14 days of your declaration to the following address: JIELDE, 220 rue Ferdinand Perrier, 69800 Saint-Priest. The refund will be processed within 14 days of our receipt of the product in good condition.

What should I do if my lamp arrives defective or damaged?

Contact us immediately at jielde@jielde.com with your order number and photos of the defect. We will offer you a replacement or a repair. If the defect is confirmed, return shipping costs will be covered.

Delivery

What happens if I'm not home for delivery?

For standard parcels, the carrier will leave a delivery notice. For bulky items, you will be contacted by email to arrange an appointment. If you are absent at the agreed appointment, the item may be returned to the warehouse.

How do I track my order?

You will receive a confirmation email with tracking information as soon as your order ships, approximately 5 weeks after it has been validated.

What should I do if my package is damaged upon receipt?

Notify the carrier and Jieldé immediately. Indicate any anomaly on the delivery note with handwritten reservations and your signature. You may refuse a package if you notice obvious damage.

Professionals

Do you offer solutions for professionals?

Yes, our team supports architects, designers, hoteliers and businesses in all their lighting projects. We offer solutions tailored to the specific needs of professionals.

How do I get a quote for a professional project?

Contact us at jielde@jielde.com, specifying the nature of your project, desired quantities, and any constraints. Our team will get back to you as soon as possible with a personalized proposal.

Contact and Practical Information

How can we reach you?

Email: jielde@jielde.com
Phone: +33 (0) 4 78 20 10 16
Address: 220 rue Ferdinand Perrier – Parc Origami – 69800 Saint-Priest, France

Where can I find your retailers?

Please visit our "Points of Sale" page at www.jielde.com to find your nearest authorized dealer.

Can I visit your workshops?

Our workshops are located in Saint-Priest (Lyon). For any visit requests, please contact us at jielde@jielde.com.